INBOX label, and replies to it.
Use it when your workflow tracks conversations rather than individual messages.
Inputs
Outputs
The target is the newest inbox message in the thread, not necessarily the
newest message of any kind. A thread containing only sent messages cannot be
used by this action.
Example: continue a stored conversation
Load the customer’s stored thread ID and connect it to Send Reply to Thread. After the reply is sent, store Reply Message ID if later actions need to refer to that specific message.Troubleshooting
No messages found in thread
No messages found in thread
The thread must contain at least one message with Gmail’s
INBOX label. Use
Send Reply with a specific Message ID when you already know the message
to answer.